Customer Care

Returns, Refunds & Cancellations

We want you to train and fuel with confidence. This policy explains your options for returning products and cancelling courses at Yellow Panda Power.

Courses & Training Sessions

Bookings can be cancelled or rescheduled up to 48 hours before the scheduled session for a full refund or credit.
Cancellations made within 48 hours of the session are non-refundable, but you may transfer your spot to another person.
If you need to cancel a course or block booking, unused sessions will be held as credit for 90 days from the date of purchase.
We reserve the right to cancel or reschedule a class due to unforeseen circumstances. In this case, you will receive a full refund or credit for the affected session.

Unopened products can be returned within 30 days of delivery for a full refund, provided they are in their original packaging.
Opened or used products may be returned within 14 days if they are faulty, damaged, or not as described.
To request a return, contact us with your order details and the reason for the return. We will provide a return address and instructions.
Refunds are processed within 5–7 business days of receiving the returned item, to the original payment method.

Approved refunds are returned to the original payment method used for the purchase.
Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.
If you haven't received your refund within 7 business days of approval, please contact us.

You may cancel an order for nutrients before it has been dispatched for a full refund.
Course block bookings can be cancelled up to 48 hours before the first scheduled session for a full refund.
Once a course has begun, unused sessions remain as credit for 90 days from the date of purchase.

Questions about a return, refund, or cancellation? Get in touch and our team will help you out.